A GRANDFATHER is outraged after a sharp pin from a security tag fell out of his two-day-old granddaughter’s Mothercare trousers.

And Richard Rowe, of Fixby, is even more annoyed at the response he got when he complained to the baby store about the injuries the drawing-pin sized pin could have caused to newborn Heidi.

The 37-year-old told the Examiner: “Mothercare... more like mother care not.

“I emailed them to complain and I got a response a few hours later in writing saying they realised it must be upsetting for us.

“Then they said that the staff do take care, but shoplifters do tamper with security tags and maybe this is how it happened to be there.

“I was disgusted by their response. No question about Heidi’s welfare, no true apology, just a few words and excuses.

“Their business is based around children and they had no concern as to how Heidi was and didn’t bother to ask.

“I responded asking if the customer advisor would send on my ill feelings about their lame response to someone who actually cared.”

Richard’s daughter Keeley Rowe, 17, had bought the pink trousers at Mothercare in The Piazza.

Little 7lb 13oz Heidi was born last Friday and the following weekend proud mum Keeley took the baby to see friends and family.

Richard said: “My proud daughter and my delighted wife Cheryl were about to set Heidi down for the night after hours of endless visitors and cuddles.

“Heidi was being changed ready for bed and off came her day suit bottoms, but this brought shock and disbelief.

“A large sharp pin dropped from the bottoms and it was quite clear it was the pin from the store’s security tags.

“It was just amazing because she had been in that clothing for about three hours.

The Examiner contacted the business and a customer care advisor offered to send Richard a £35 voucher for the store.

Richard said: “I don’t think they get it, I don’t want the money.

“This is not what it was all about, it’s the principle.

“They are a business that supply clothes for children and they don’t even seem to care about the children’s welfare.

“I certainly will never be shopping at Mothercare ever again.”

A spokeswoman from Mothercare said they took issues of customer safety and service very seriously.

She said: “However, we acknowledge that we failed to handle Mr Rowe’s concerns in line with our usual high standards.

“We would like to take this opportunity to apologise for the distress and concern caused by the stray security pin left in Mr Rowe’s granddaughter’s garment.

“We have been in touch with Mr Rowe to apologise and to enquire after the wellbeing of his granddaughter.

“Additionally, we will be sending a formal letter of apology to his daughter.

“We have strict guidelines about checking baby clothing for such pins but clearly we have failed in this instance.

“We will investigate what happened and, if necessary, carry out further training with the store team.

“Furthermore, as a business we are looking at alternative ways of security tagging our baby clothing products to avoid any repeat of this problem.”