A ‘frightening’ care home has been threatened with closure following a damning report from government inspectors.
Inspectors found ‘widespread and significant’ weight loss among the residents of Cowlersley Court alongside ‘visibly tired’ and ‘snappy’ staff during their visit.
Care Quality Commission (CQC) inspectors found that residents with mobility problems had been left unattended in urine-soaked clothes for long periods.
Inspectors ALSO found that some residents were being ‘unlawfully’ kept in their beds and rooms and that some residents were not receiving their pain medication.
Relatives of residents told inspectors: “We have nothing good to say about this home; it’s frightening.”
Now the home, on Cowlersley Lane, has been ordered to improve or face closure.
On Eldercare’s webpage for Cowlersley Court it says: “Our aim is to provide the highest possible standard of relationship-centred care, ensuring that the people who use our services maintain good health, enjoy good company, great food, and continued power of choice, all the things we take for granted when living independently.”
But CQC inspectors found a very different story during their unannounced visit in October.
The report said: “The service had not made the necessary improvements since our last inspection. We found that there had been further deterioration in the standards of care and there were multiple breaches across current regulations.
“We saw that there were repeated issues with people not being assisted to the toilet in a timely manner and this lead to people wetting themselves and being left in wet clothes for long periods.”
They also discovered that accidents were not being recorded and that resident care plans were out-of-date – or nonexistent.
Inspectors found that residents were left dehydrated and that dietary needs were not always met.
Residents were not given much choice about what to eat and food was not always served hot, inspectors reported.
The report said: “We heard a service user comment ‘at least it’s warm today’ during lunch service on day two of our visit.
“We heard another service user say of their pudding: ‘It’s awful, it’s cold and the custard is lumpy’.”
The home, run by Eldercare, was also rated ‘inadequate’ in all categories in the CQC’s latest report.
Eldercare, which runs homes in Fartown, Brighouse, Greetland and Halifax, came under fire for its management of Parklands House, Rochdale.
The home, now closed, was so dirty inspectors detected foul odours as they approached the building.
The Examiner contacted Eldercare for comment. The company is yet to respond.