A TRAIN company running services through Huddersfield has been rated “highly satisfactory” in a survey.
First TransPennine Express scored 89% overall satisfaction in the independent National Passenger Survey.
The poll, which seeks the opinion of more than 27,000 passengers across the UK, was conducted earlier this year.
Results showed that FTPE has improved in eight of the 12 station categories since over the past year.
The company, which links Huddersfield with northern towns and cities including Leeds, Manchester, Liverpool, Hull, York and Newcastle, scored 91% for providing information about train services and 90% for how effectively staff dealt with queries.
Some 88% of passengers also agreed that stations managed by FTPE were of a good standard.
FTPE scored above 83% in each of the categories for frequency of trains, punctuality and the length of journeys.
In addition, 81% were satisfied with the level of information they received while travelling and 88% were pleased with the upkeep and condition of the train. Some 87% agreed they felt safe on board an FTPE train.
FTPE manages 30 stations across the north of England and operates nearly 300 services a day with a team of just over 1,000 staff.
Last year, the company carried almost 24m people and was named National Passenger Operator of the Year.
