WEST Yorkshire’s fire authority has won four accolades for customer service.
The authority is one of the first public sector employers to be assessed under the Government’s rigorous new Customer Service Excellence (CSE) scheme, which is due to replace Charter Mark.
The authority was singled out for its ‘enthusiastic, well-motivated and dedicated members of staff’ and for ‘going the extra mile.’
The service was praised for its excellent consultations with the public, the storage of information and links with young people, schools and community groups.
The assessor also praised the way staff are encouraged to tailor services to the needs of high-risk and vulnerable people.
In total, the authority fully met some 55 Customer Service Excellence standards.
Authority chairman Clr David Ridgway, of Huddersfield, said: “West Yorkshire has consistently been meeting Charter Mark standards since 1998 – successfully completing its last evaluation in May – but the new system raises the bar by demanding more evidence from more sources.
“I think this report is a wonderful tribute to the way our staff go about their daily business, putting the customer first.”