COUNCIL tenants in Kirklees are happier with the services they receive than they were in 2006.
That is according to the results of a major survey, which have just been released.
Every two years, all social landlords must undertake a “Status Survey” of customer satisfaction.
Kirklees Neighbourhood Housing (KNH), which manages council housing in the borough, surveys its customers every year and insists customer satisfaction is one of the company’s top priorities.
This year’s survey was carried out between September and November 2008 by independent researchers.
They sent out 3,200 questionnaires asking people for their views on a range of housing issues, including access to services, rent, repairs, value for money and quality.
Overall satisfaction with the service has remained constant since last year’s survey, but has increased by 6% since 2006 – the last official reported figure.
It is well above the official average for all council tenants nationally.
The results also show that since the last survey:
Satisfaction with the helpfulness of staff has gone up by 4% to 81%.
Satisfaction that KNH offers value for money has gone up by 1% to 78%.
Satisfaction with neighbourhoods has stayed the same at 76%.
Satisfaction with the overall outcome of contact with KNH has gone up by 3% to 63%.
The survey also revealed the things that bother people more than any other this year are car parking, rubbish and litter, disruptive children and noisy neighbours.
KNH chief executive Simon Rogers said: “Council estates were designed before most people had one or more cars and it may not be possible to solve the issue of parking to everyone’s satisfaction.
“KNH will continue to work closely with tenants, the council and other services to come up with solutions to the other problems highlighted.
“The survey gives us an insight into how our customers view us, what we’re doing well and where we could improve.”