SHOPPERS are being advised that they can take action if their special Mother’s Day bouquet arrives too late.
As Mother’s Day – on March 2 – approaches, shoppers are getting ready to splash out on gifts for their mums.
But Consumer Direct say that many are not aware of the problems that can arise if things go wrong and the gift isn’t what it was meant to be.
John Field from Consumer Direct said: “Many people put a lot of thought and effort into Mother’s Day.
“Gifts not arriving on time or goods and services not meeting expectations can be quite upsetting for those involved.
“Knowing your consumer rights can help you avoid problems in the first place and provide you with the tools to deal with traders if there is an issue.”
Consumer Direct say that shoppers should plan ahead and book online gifts early enough to arrive in time.
If it arrives late, and it is the fault of the online retailer, consumers can cancel the order and get their money back.