COUNCIL tax cheques have gone missing from Holmfirth.
Now Kirklees has launched an inquiry into why some customer payments at Holmfirth Library have not been credited to their council tax accounts.
Peter Brook, who lives in Hepworth, is one of the customers affected.
His 89-year-old aunt, Kathleen Mallinson, from Netherthong, has also experienced difficulties.
On April 2, Mr Brook paid in two cheques at Holmfirth Library, one for his own council tax and one for his aunt's.
However, two days later his aunt received an unfranked envelope containing the cheque.
Mr Brook was told at the library that both cheques had been lost and was instructed to cancel them at his bank.
Meanwhile his aunt's cheque had cleared, though his own had not.
Mr Brook said: "It is a total mess-up. It is confusing and I am quite cross about it."
A Kirklees Council spokeswoman said the council's internal auditors are investigating and advised customers to contact their banks, stop their cheques and write new ones to the council.
She added: "A thorough investigation is under way to and the matter is being treated with the utmost urgency and concern. We want to put mechanisms in place so that this does not happen again.
"Any charges made for stopping a cheque will be refunded as a gesture of goodwill. We apologise for the inconvenience caused."
Anyone with cheque problems should contact the staff at Holmfirth Library.