A LEADING insurer is expanding operations in Huddersfield – and holding out the prospect of new jobs.
LV= has taken an extra floor at its Folly Hall Mills complex following the recruitment of 35 call centre staff towards the end of last year.
Now the company is looking to fill a further 40 roles in the next few months – and take on 120 people during the course of the next 12 to 15 months.
LV= employs 5,600 people across the UK with 250 of these based in Huddersfield, where the team deals with car insurance customer queries as well as call outs for car breakdown provider Britannia Rescue.
LV= is looking for people with customer service experience to fill the latest vacancies, which are all part-time with various shifts available.
Peter Horton, chief operating officer of LV= general insurance, said: “Opening a new floor in our Huddersfield office is an exciting step for us.
“We have grown rapidly since we moved to Folly Hall in July, 2010, and it is an area that we intend to continue to expand in.
“We offer employees flexible working opportunities, a competitive salary and a great range of perks including generous holiday, a highly competitive pension scheme and a yearly performance-related bonus.”
Mr Horton said LV= was keen to extend flexible working, part-time working and home working for staff who wanted it.
The new floor was officially opened by Mr Horton and LV= managing director John O’Roarke. It means LV= now occupies three floors at the Folly Hall site.
New facilities include meeting rooms, training suites, a “breakout” area for staff to eat and browse the internet as well as additional work stations.
It also retains original features of the former textile mill, including curved metal roof supports and wooden rafters.
Mr Horton said the investment had been made because Huddersfield was a “centre of excellence” for LV= as “first point of notification” for customers reporting an insurance claim.
The Huddersfield team logged a 30% rise in claims for November and again for December – mainly as a result of claims for flooding.
Britannia Rescue has doubled in size since LV= took over the business – increasing customer numbers from 250,000 in 2006 to 500,000 today.
Mr Horton said: “When we took over, people were asking why we didn’t move to Leeds, but the people here were just brilliant – and our business is all about people.”
In total, LV= has more than quadrupled in size from 900 staff to 5,600 and has 35 different awards for its products, services and employee initiatives.
It serves more than five million customers with a range of financial products – offered direct to customers and through independent financial advisers and brokers.
Jobseekers can find out more by going to www.lv.com/careers or phoning 0800 0665331