A PENSIONER left without a phone line for two months is wired for sound again – thanks to The Examiner.
Fred Taylor, who lives alone in Netherton, was angry that Virgin Media had not reconnected his line.
But 24 hours after the Examiner raised concerns with the company, an engineer called to do the work.
Fred said: “I’m delighted.”
The 80-year-old said: “My friends were worried to death when they couldn’t get through to me. I had to write letters to them saying I was all right.”
Fred’s problems began when the street outside his Meltham Road home was resurfaced.
He said: “My phone went off on February 6 so I went round to a neighbour’s house to call Virgin. They sent someone round and he told me there was a problem with the line but he could fix it that week.”
But Fred’s line remained off and he called Virgin again to ask for help.
He said: “I must have rung them a dozen times but I speak to a different person each time. It’s usually someone in India who answers – what would they know about roadworks in England?
“On one occasion I phoned and it rang for 15 minutes before someone answered. They told me someone would come out on Tuesday (April 1) but no-one turned up.”
Three weeks ago Virgin gave Fred a mobile phone.
He said: “I’m 80. I know nowt about mobiles but they didn’t show me how to use it. But it won’t let me call 0800 numbers so I can’t call Virgin anyway.”
Fred has found it difficult having no landline.
He said: “If anything happens to me I won’t be able to get help. I read in the papers every day about old people being stabbed or getting their heads kicked in but I can’t call anyone if there’s an emergency. I’m on stress tablets from the doctor.”
A Virgin Media spokeswoman apologised to Fred.
She said: “We’re pleased to say Mr Taylor’s phone line has been reconnected. We’re sorry this took longer than usual. The damage was caused to our cable network when the council carried our resurfacing work in the area.
“We had to wait for this work to be completed and then carry out the necessary construction and engineering work to put things right.
“During this time we did ensure Mr Taylor had access to a Virgin Mobile phone so he could make and receive calls. We are very sorry for any inconvenience this temporary loss of service may have caused him.”