ANGRY customers plan to sue a Huddersfield company for thousands of pounds after it failed to deliver their goods.
And a former employee plans to take Nationwide Conservatories Kitchens and Windows to court over £10,000 in unpaid wages and expenses.
The company, with premises on Beck Road, off St John’s Road, Birkby, is also under investigation from West Yorkshire Trading Standards, who said they had received a number of complaints.
Emma and Simon Robinson, from Horn Lane, New Mill, and Denise Campbell, of Salendine Nook, are among several displeased clients.
Mrs Robinson, 28, paid £13,000 for a new kitchen in April. She and husband Simon ordered the kitchen in March.
But months later the company has not completed the work and the Robinsons have been left without running water in the kitchen.
The couple say that for the last four months their daily calls to Nationwide have fallen on deaf ears.
Mrs Robinson, a business manager, said: “It’s just horrendous. They started work in May and for the first week it was going fine. The third week no-one showed up. Since then it’s been sporadic.
“Our entire drive was covered in the debris of the old kitchen, rubble and rusty nails. The neighbours were getting twitchy, thinking a bad crowd had moved in.
“I feel stupid paying that money because now they’ve had us every way possible.
“We’ve had no water since April and we’ve having to do the washing up in the bath.’’
She added: “Money doesn’t even come into it. It’s the stress. We’ve saved up for it and now we’re in squat-like conditions.”
“It seems like they know what they can get away with and we’re the next victims.
“Hopefully this story will stop it happening to some other poor soul.”
Social worker Denise Campbell has threatened to sue Nationwide for failing to fit a PVC roof lining – five months after she paid £1,700 for the job.
She says crows have now nested in a hole in her roof.
She was already dissatisfied when the company took four months to build her kitchen. The company said the £3,900 job would take a few days.
Miss Campbell hopes to reclaim a further £3,000 in expenses and damages.
She says she has been unable to contact the company’s managers, despite making over 30 phone calls and writing several letters.
She added: “The work is fine, but you just can’t get through to them and the customer service isn’t very helpful. They don’t contact you.
“I’ve asked for my money back and I’ve asked to speak to them. There’s always an excuse why the management isn’t there.
“There’s a massive whole in my roof now where huge crows have nesting.
“I was left without any hobs. I had to eat takeaway food and ready meals and that, on top of the stress, has affected my health. It’s appalling.”
Another customer, Peter Waters, 46, from Dewsbury, had a kitchen fitted for £5,000.
Mr Waters, an event steward, says the company have neglected to correct a blunder made by workman despite repeated calls.
He said: “They’ve routed the vent from the tumble dryer through the floorboards rather than the wall. You can get away with it during summer, but in winter it’s going to cause all kinds of damp problems.
“We’ve had the gas off for three weeks. They drilled the wall on the wrong side. It’s just little things.
“You ring them and they always say the manager isn’t there and they’ll ring back.
“The lads that did the work were lovely and pleasant. I won’t say what I think of the company’s customer service because this is a family newspaper!”
Nationwide also came under fire last month when it failed to deliver a wardrobe to a Bradley couple.
Meanwhile, a kitchen fitter who worked for Nationwide for 18 months, said the business owes him about £5,500 in unpaid wages and £4,500 in unpaid building materials.
The workman, from Wigan in Lancashire, says the cheques sent by Nationwide have been bouncing since December last year.
The man, who wants to remain anonymous said: “They seem to be fobbing me off with whatever excuse they can.”
The Examiner contacted the firm on numerous occasions asking for a comment. No comments have been forthcoming.