A HUDDERSFIELD mother is angry that she was refused help to warm her baby's bottle at KFC.
Now her family say fast-food outlets should make their policies clearer.
Jeanette Hoyle, of Oakes, visited KFC on New Street, Huddersfield, with her seven-week-old son, Tyler.
She met two friends there and bought some food.
Soon Tyler began crying for a feed, so she asked staff if they could warm up a bottle of milk for him. They refused, saying it was against company policy.
They also refused to give Jeanette a jug of hot water to warm the milk herself.
She had to leave her meal and her friends and go to the nearby Mothercare store and use their bottle-warming facilities.
Jeanette's sister, Katrina Ansley, of Lindley, said: "She was really upset. She's a new mum and you shouldn't have to put up with that kind of thing.
"We want people to know these facilities are not available at KFC, because a lot of people think they are a family kind of place.
"They ought to put something up in the restaurant to let people know."
A spokeswoman for KFC Great Britain said the policy of not heating bottles or food was there to protect customers.
"When we cannot guarantee a fail-safe way of heating infants' drinks and foods, we are not prepared to put our customers at any risk."
She said there were no plans to put up signs saying warming facilities were not on offer.
The spokeswoman added: "We assume that most customers know."