ANOTHER customer of the Abbey bank in Huddersfield has said she was told she could not pay her mortgage in cash.
June Maynard said she was told by staff at the King Street branch they only took cheques and direct debits.
Ms Maynard, 64, visited the bank on Saturday – the same day the Examiner reported the story of Grace Hepworth.
Miss Hepworth, also 64, said her £300 cash mortgage payment was refused by the bank last week, even though she had paid that way for several years.
Ms Maynard, of Britannia Road, Milnsbridge, said: “I went into the Abbey on Saturday to pay £500 cash for my partner’s mortgage and was told exactly the same after I had stood for three-quarters of an hour.
“I didn’t think much of it until I got home and read the Examiner.
“My partner doesn’t have cheque or card facilities, so how is he supposed to pay?”
As reported in the Examiner on Tuesday the Abbey denied it had ever refused to take cash for a mortgage payment. It disputed Miss Hepworth’s claim she was turned away.
But Ms Maynard, whose partner has paid his mortgage in cash for 10 years, said her experience proved Miss Hepworth was telling the truth.
She said: “I feel sorry for this lady.
“The bank made her look like a liar, saying what they said.
“But I know she’s telling the truth because exactly the same thing happened to me.
“I think it’s silly that they wouldn’t accept cash, especially if you have always paid that way.
“Why change things all of a sudden?”
The Abbey repeated its position.
A spokeswoman said: “We continue to accept cash in all our branches as a method of paying for a mortgage.”