A HEALTH inspector was forced to save a pensioner from suffocating at a “horror” care home in Huddersfield.
The Care Quality Commission inspector took emergency action after finding a resident face down on a mattress during a visit to Ashleigh Care Home.
The Newsome home was given ‘inadequate’ – the worst rating – in all categories following a visit by the Care Quality Commission (CQC) in September.
The home, run by Fartown-based Eldercare, has since closed.
Now in a highly critical report, published this week an inspector described finding a resident in an unsafe position in a bed.
Despite warning staff to put the resident in a safe position the inspector returned to find the pensioner unattended, entangled in the bedside and face down against the mattress.
The inspector said: “As a result of this the person’s face had become pressed into the mattress which was obstructing their ability to breathe, the person was blue, sweating profusely and shaking when our inspector arrived.
“Our inspector took emergency action to release the person and call for help from staff in the service.”
As well as numerous safety issues the inspector reported finding faeces on a bedroom wall, on bedding and on a table in a sitting room.
The report said: “We saw that there was a table in one of the sitting rooms which had faeces smeared on it, we reported this and were told it had been cleaned.
“When we went back to look at the table we found that the faeces was still there and the table had been rotated so that the stain was no longer visible.”
The CQC inspector saw a resident being lifted from a chair with urine ‘dripping’ from the pensioner’s clothes.
After the patient was removed from the chair the inspector noticed that another resident with dementia was sat in the same wet chair.
The inspector also found a bedroom with a ‘very unpleasant odour’ that contained a urine-soaked mattress on a bed.
Patients with limited mobility were not being taken to the toilet in a timely manner, the reported noted.
Concerning one such incident it said: “The person became increasingly agitated calling out that they couldn’t wait and started to cry.”
As well as hygiene and dignity issues, the inspector found residents in pain who were not receiving their painkillers.
Those with infections were not receiving their antibiotics as prescribed, while a pensioner with diabetes did not receiving insulin on four occasions.
The inspector also found:
- hot meals served cold;
- out-of-date or nonexistent care plans where staff ‘had to guess’ residents’ needs;
- two of three downstairs bathrooms out of service;
- a broken call system which emitted a ‘very loud piercing sound’;
- the home was understaffed and employees present were inadequately trained;
- poor, inconsistent management and a ‘blame culture’ where managers scapegoated staff when errors occurred.
The report added: “We found that the standards of care in the service had deteriorated significantly since our last inspection.
“This was in relation to multiple breaches of the regulations...
“We found that people in the service were not treated with dignity and respect.”
The Examiner contacted Eldercare. The company failed to respond.
Cowlersley Court, Cowlersley, which is run by Eldercare, was rated ‘inadequate’ and threatened with closure following a CQC visit in October.
Eldercare, which runs homes in Fartown, Brighouse, Greetland and Halifax, also came under fire for its management of Parklands House, Rochdale.
The home, now closed, was so dirty inspectors detected foul odours as they approached the building.