Angry customers are still waiting for refunds after their trips booked with a troubled Huddersfield travel agency were cancelled.

Paramount Travel Ltd, formerly Abbeyways Travel, have still to pay back customers who either cancelled trips or were left waiting on the street for coaches that failed to turn up.

Denby Dale grandmother-of-seven Christine Cook booked a trip to Colne in Lancashire last month with friend Ann Ramsden.

But when the agency told them the coach would no longer be going to Boundary Mills, the pair’s destination of choice, they cancelled the £18 booking.

Christine says they made six visits to the Upperhead Row shop and were each time met with excuses before they were finally refunded.

The agency has been in the headlines over the past year after going into liquidation and re-branding itself. The firm ran for many years as Abbeyways Travel but was then opened up as Paramount Travel.

Abbeyways on Upperhead Row in Huddersfield
Paramount Travel (formerly Abbeyways) on Upperhead Row in Huddersfield

Christine, 65, who works for Kirklees, said: “I am not impressed.

“I left messages on their Facebook page and was told they do not keep money in the office due to thefts.

“They said they would pay me back when they get money from other bookings.”

READ: Ban for Abbeyways Coaches boss Steven Ives by traffic commissioner

MORE: Brighouse community group left £375 out of pocket by cancelled Abbeyways trip

Jeanette Dawson Chambers was left freezing on the street in Elland with a friend after the coach they booked to Lincoln Christmas Market never showed up.

She said: “My friend paid £25 and they never returned our money. This is shocking - what a way to treat customers.”

A response on the group’s Facebook page claims: “All refunds come directly from ticket sales in the till.

“As it is coming to the end of the season, ticket sales are slow and all refunds come out in date order that trips were cancelled.

“It is unfortunate and we do apologize (sic) for the delay wholeheartedly.”

Paramount Travel reopened last year after its former brand, Abbeyways, came under fire for broken-down coaches, cancelled trips and unpaid refunds.

The Examiner contacted Paramount Travel for a comment, but received no response.

READ: Travel firm linked to troubled Abbeyways is refused coach operator's licence

MORE: Former Abbeyways coach business reopens 'under new management'