A PENSIONER was twice forced to pay for a bus journey despite having a pass.
Janet Holmes, 70, travels from Dunford Bridge to Holmfirth at least once a week on the number 20 Stagecoach service.
It usually arrives in the village around 9.15am.
She said: “I’ve been getting the bus for years and I’ve never had to pay.”
But on October 25 last year she was told she must pay £1.40 from Hade Edge.
Mrs Holmes said: “I held out my pass and the driver just said `no’. He said I would have to pay because we would be crossing from South Yorkshire to West Yorkshire.”
Last month the same thing happened to Mrs Holmes with the same driver.
Sue Hayes, Operations Director of Stagecoach Yorkshire, said: “Customer service is a key priority for Stagecoach Yorkshire and we would welcome the opportunity to talk to Mrs Holmes further about these incidents.
“In South Yorkshire, the free senior bus pass can be used after 9am, but in West Yorkshire it is 9.30am.
“Consequently, the pass can’t be used to cross the boundary from South to West Yorkshire before 9.30am.
“However, in certain outlying areas the South Yorkshire Passenger Transport Executive gives special dispensation for the passes to be used before this time on infrequent services.
“We have reminded all drivers of the dispensation. We apologise to Mrs Holmes for any upset caused and we would urge her to get in touch so that we can explain the matter further.”
Earlier this month the Examiner carried the story of Rosalind Stirk, 65, who was also told she had to pay to use the same bus.