IT’S been a real power struggle.
But a Netherton man has won a famous victory.
Tony Daykin has been battling his electricity company again.
Mr Daykin, 77, of Sandylands, Netherton, says Npower has been sending him bills for hundreds of pounds each quarter – when he’s only been using a couple of quid’s worth of electricity.
Tony, a retired engineer, fought Npower in 2005 when the company sent him bills for between £200 and £3,500 — instead of the usual £15 to £20.
From February to June of this year, Mr Daykin has been sent bills between £194 and £332 for use of electricity in his garage when he claims he used £7 or £8 worth of power.
Tony, who came out of hospital last month following a knee replacement, said: “I don’t think much of Npower. They’re a bunch of Muppets.
“It’s the last thing I need since I came out of hospital.
“It’s diabolical to have to contact them and then they send silly bills and threaten you with court action.”
A spokeswoman for Npower said: “We would like to apologise to Mr Daykin for our error and reassure him that he does not owe Npower a penny. We have also correctly updated his account to ensure this does not happen again in the future.
“His account now stands at £17.27 in credit and is correct.
“I’ll ask one of my colleagues to contact Mr Daykin to reassure him that his account is now correct andto apologise for the delay in rectifying it.
“We’ll also offer him £20 as a goodwill gesture for the delay.”
Npower, part of the German-based RWE Group, has around 6m customers in the UK. Many of them are former Yorkshire Electricity customers in this region who stayed with Npower after its takeover of the business.
