BUS operator Arriva has won a top accolade in national awards run by a Huddersfield-based road safety charity.
Arriva won the title of best risk managed company of the year at the 2004 Brake Road Safety Awards.
Arriva was also highly commended in the safety in vehicle maintenance and road safety in the community categories.
The operator's London branch won the crash analysis procedures award for its work in identifying and telling people of accident blackspots.
Some of Arriva's schemes included:
* Appointing bus drivers as school liaison officers, to educate children about safety on buses
* Identifying accident blackspots on Arriva bus routes
* Introducing a standardised maintenance regime across the company
* Using a pioneering bus driving simulator to train drivers
* Running awareness campaigns to tell bus drivers about the effects of well-being, healthy eating, over-the-counter medicines, exercise and tiredness on their driving
* Running the Lights on for Life campaign, which saw all 6,000 Arriva buses driving with dipped headlights at all times to help reduce accidents
* Involving bus drivers in creating road safety schemes
* Signing the European Road Safety Charter, which aims to cut road accidents by half by 2010, saving of 20,000 lives.
A HUDDERSFIELD shoe repairer has achieved an outstanding mark from a mystery shopper.
Timpson, in town centre Imperial Arcade, received a 100% pass from an independent retail quality control company.
Manager Jim Atkinson and his staff were tested with an awkward customer scenario and assessed on how they dealt with the "difficult shopper" asking for a key-cutting job.
Mr Atkinson said: "I'm delighted we came out with 100%. Customers can occasionally be very demanding. We treat them with courtesy and patience and very often that wins them round."
Storecheckers, of Cheshire, have been operating the national survey examining customer service excellence.
Timpson chairman John Timpson said it was "a superb achievement."