SAINSBURY’S have cooked up a big problem for a Castle Hill family.
In February Kearon Brown and wife Beverley ordered a new cooker online with the supermarket group when their oven broke.
But eight weeks later they are still waiting for it to be delivered.
So far Mr Brown, a self-employed builder, has taken three days off work to wait for its delivery.
But each time the delivery was cancelled at the last minute.
Mr Brown and his wife, a school cook, have two children, Amy and Beth, and have been struggling to cook since.
Mr Brown said: “It’s so frustrating, the wife is pulling her hair out.
“Thankfully the hob still works but after eight weeks without an oven and with two kids to feed you realise how much you rely on it.
“But it’s not good enough to have to wait this long.
“The reason we went with Sainsbury’s was because they promise quick delivery compared to the five-weeks everywhere else.
“If they’d have told us there could be a wait we’d have gone elsewhere.”
Mr Brown and his wife Beverley spent £656 on a New World cooker with Sainsbury’s online on February 24.
They were told it would be delivered on March 6, but it failed to arrive.
They were given a new date of March 26, but they were left waiting once more.
On April 9 they were told it would not be delivered and were not given any indication of when it may arrive.
In the meantime the family have been left cooking meals off a hob or in the microwave.
Mr Brown longs for his favourite Yorkshire Puddings and slammed Sainsbury’s for their lengthy wait.
He added: “They shouldn’t be able to sell the cooker if they haven’t got it or can’t get it for when they set a delivery date.
“The final straw for us was when we had been left waiting seven weeks and they phoned to say they wouldn’t be delivering it but didn’t tell us when they would.
“I paid by credit card and they took the money straight away – but sadly they can’t deliver it as quick.”
The family asked for a different model but were told they could not have it unless they paid more for it.
After complaining, they were refunded the delivery charge.
A spokesman for Sainsbury’s said: “The manufacturer of this particular oven has had a serious production issue that has resulted in unexpected delays in delivery.
“We have apologised to the customer in question and are now liaising with him to try to find a suitable alternative at no extra cost.”