A couple whose summer holiday was ruined by noisy building work from 7am every day, are battling a travel agent for compensation.
Jordan Pedelty and Dee Kimmings were awoken every morning by drilling and banging at the Columbus Aparthotel, Playa de las Americas, Tenerife.
A ‘system error’ meant that the Slaithwaite pair were not warned about renovation work when they booked the holiday through Thomson, Kingsgate Centre, earlier this year.
Having paid £1,000, the couple arrived at their hotel, on July 4, to find construction work had been going on in the corridors around their apartment.
Following a rude awakening at 7am the next day, the pair asked to be moved – but all other rooms were booked.
Jordan, a drain cleaner, said: “When we arrived we saw there had been building work going on but we didn’t think anything of it. Then we got woken up.
“We had to get up at 7am and ask to be moved to the other side of the hotel where there was no work going on – but it was fully booked.
“There was banging and drilling and everything.
“It was draining. If you’ve had a night out you don’t want to be woken at 7am.
“We couldn’t even go to the pool because it was too noisy.”
After repeated complaints to Thomson the couple were offered £130 in Thomson vouchers.
But Jordan, 22, believes he and Dee, 23, are due a full refund for a ruined holiday.
He said: “We just had vouchers and we’re not going to have a holiday with them again.”
A spokesperson for Thomson said: “Thomson is sorry to hear that Mr Pedelty was unhappy with his holiday accommodation in Tenerife.
“Unfortunately, due to a system error, notification of the building work was not sent to Mr Pedelty prior to departure. However, every effort was made to position him in a room as far away from any disruption as possible. We have been trying to reach Mr Pedelty directly to resolve his complaint.
“We would like to reassure customers that this hotel remains a popular choice with guests.”
