A FAMILY was left without a TV for weeks after electrical giant Comet failed to fix their broken set.
Warehouse supervisor Ian Lockwood took his £299 26ins Goodmans TV back to the retailer on March 27 expecting it would be repaired under warranty. He bought the TV from Comet in July 2008.
But more than a month later and after multiple visits to the Leeds Road store and telephone calls to its customer service line, his television has still not been returned.
But, after turning to the Examiner for help, Comet has now agreed to give him a new TV.
Mr Lockwood said the absence of a decent television had been driving the family crazy.
Weve got a little 12-inch portable but the kids have been going bonkers trying to watch it, he said. They use it to play on the Wii and the Playstation and they like to watch TV when they can.
The Slaithwaite dad also said the extended warranty for which he paid £90 seemed worthless and said he was angry that the retailer promoted its repair service as one of its strengths.
He said: Im just getting fobbed off. Theyve got a sign that says We can mend your equipment even if you didnt buy it from us.
They make it sound like they will get it fixed near enough immediately.
I said Im not happy with the way its been going, I want it replacing but they said no.
I eventually went back and asked if they could loan us one until it gets mended and they said no problem.
Why wasnt that part of the agreement in the first place?
A spokesman for Comet, said: We apologise for any confusion regarding the repair of Mr Lockwoods television and for the delay.
Unfortunately, due to the age of the unit, it took some time to source the necessary part. In light of the inconvenience caused, we will exchange the TV and deliver a replacement to Mr Lockwood as soon as its convenient for him. We are able to undertake repairs seven days a week and we aim to repair faulty products as quickly as possible.
Comet does not provide loan units for products under repair but given the delay in completing it, we made an exception and provided Mr Lockwood with a loan TV as a gesture of goodwill.