A SOFA has left a Huddersfield man sitting anything but comfortably.
Ricky Park, of Ricky’s Bar, Leeds Road, Hillhouse, bought a two-piece leather suite from Walmsley’s in December, 2006, for £1,800 including a five-year guarantee.
But Mr Park, 38, says that after just three months leather started peeling from one part of his Premier Boston couch. While the faulty piece was eventually replaced by Walmsley’s the other couch developed the same problem two years later.
But Valspar, with who Mr Park took out the guarantee, has refused to pay out.
He said: “This has wound me right up. It’s like I’m not supposed to sit on it. I only sit on it one hour a day and there’s just me.
“Valspar are calling it normal wear and tear. They say they’re not going to replace it and that’s my money wasted.
“The product is inferior but Walmsley’s said it was one their best suites.
“Walmsley’s took six months to replace it.
“If a family had sat on it, it would be ruined within a week!
“Walmsley’s are still selling Bostons.
“I’m thinking of putting a picture of my sofa in my window, telling people not to shop there.”
A director of Walmsley’s, David Ormsby, said: “We’re very sorry that Mr Park has had a problem with his suite. We have already repaired his suite under warranty and that issue has been resolved.
“Mr Park purchased an extended warranty and has since contacted the warranty company requesting further repairs.
“So far they have refused to carry out the repairs that Mr Park believes are necessary. They say the suite condition is as a result of wear and tear.
“We have contacted the warranty company on Mr Park’s behalf and we are waiting for a reply from the person dealing with the claim.”
A Valspar spokesman said: “It’s not something we’d normally comment on.
“We have assessed it with the terms and conditions of the policy.
“There’s an appeal procedure for the customer to follow if he or she wishes to and then we can liaise with them directly.”