AN ELDERLY woman is still waiting for her phone line to be activated – three weeks after moving house.
Joan Stead, 82, moved from Blackpool to Cottage Homes in New Mill on August 13 to be closer to her family.
Her daughter Jean Lawton called BT on July 27 to reactivate the phone line at the house.
Jean said: “They told me they would have to send an engineer to check the line as it hadn’t been used for more than six months.
“I agreed to pay £124.99 for this and booked an appointment for August 13 – the day my mother moved in.
“I took the morning off work, but no-one turned up and no-one called.”
Jean, who lives in Scholes, called BT dozens of times in the following weeks.
She said: “They keep telling me they are very busy and they will look into it. They say they will ring me back but they never do.”
Jean wrote to BT’s head office on August 17 and the company’s customer service department on August 21, but has not received a reply to either letter.
She said: “I’m so frustrated by their terrible customer service.”
Jean is concerned about her elderly mother’s isolation.
She said: “I call in on my way to work and again at teatime to make sure she’s OK, but it’s worrying. She liked to ring me for a chat but it’s also a safety issue.”
A BT spokeswoman said a computer error meant the appointment to reactivate the line had been put down for September 11 rather than August 13.
She said: “We would like to apologise for any inconvenience. We will waive the £124.99 fee and will also be in touch with Mrs Lawton to see if we can move the appointment forward.”