RAIL passengers in Yorkshire are not happy about ticket prices but think train staff are doing a good job.
New research by Passenger Focus has shown which aspects of rail service are exceeding expectations and which are falling short.
Common complaints in Yorkshire included the state of toilets, ticket prices and seating availability.
But passengers were happy with staff attitude, security and train speed.
Huddersfield, Penistone and Sheffield Rail Users’ Association spokesman Peter Marshall agreed that toilets were a concern on the Northern Line.
He said: “We should have clean and well-presented toilets. But some of the trains are up to 20 years old so the toilets don’t always live up to these expectations.”
But Mr Marshall believes concerns over pricing were less justified.
He said: “It’s true that walk-on tickets for journeys to London can cost anything up to £200 but local trains are inexpensive.
“You can travel from Huddersfield to Sheffield for £6.50 and there are some extremely attractive concession fares. For instance a pensioner can travel from Denby Dale to Ilkley for just 35p.”
But Mr Marshall agreed with the survey results showing Yorkshire passengers were happy with rail staff. He said: “Northern are blessed with good staff and they really make the journey more enjoyable.”
The survey by rail users group Passenger Focus involved questioning nearly 4,000 people across the country.
Nationally, the biggest complaints concerned ticket prices, toilets and delays.
But passengers were happy with staff attitude, security and the cleanliness of train exteriors.