A COMMUTER has slammed a bus company for services being consistently late.
Susan Batley takes the 202 from Huddersfield Bus Station to Mirfield every weekday.
The 59-year-old, who works at the Jobcentre on Market Street, complained that the bus was often late.
“The service is shocking. Sometimes you can be waiting more than an hour,” she said.
“Sometimes it can take me an hour and a half to get home. Sometimes I get back at 5.45pm but on other days it’s 6.30pm.”
Mrs Batley believes Arriva should cope better with the evening commute.
“The rush hour happens every day so Arriva should plan for it,” she said. “It should be well within the capability of a large bus company to manage the impact rush hour traffic has on bus services.
“We all have times in our jobs when it’s busier than other times.”
Mrs Batley, of Flash Lane, Mirfield, has complained to Arriva about the service which normally should take about 30 minutes.
“I’ve emailed them and left messages with their customer services but I haven’t been able to speak to them,” she said. “I’ve had two scant responses but most of my complaints have gone unanswered.”
Mrs Batley, who has been taking the 202 since 2009, does not believe the company should blame delays on roadworks on the route.
“It’s not because of the roadworks – they haven’t been going on for two years,” she said.
Arriva Yorkshire managing director Nigel Featham said: “We strive to provide the best possible service for our passengers and we were very disappointed to learn of Ms Batley’s dissatisfaction.
“We have recently made some timing alterations on the 202 in order to help with congestion. However, over the past few months roadworks have had a big impact on its reliability.
“These roadworks are being undertaken in areas such as Flash Lane, Dewsbury Road and Leeds Road.
“Unfortunately the knock-on effect has caused levels of disruption over and above what we expected.
“We would like to apologise to Ms Batley for any inconvenience caused and we will be working closely with Kirklees Council and Metro in order to avoid any major disruptions in the future”.
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