A customer bit off more than she could chew after leaving a lukewarm review on TripAdvisor for a Huddersfield tapas restaurant.

Genna Thorpe was branded “ignorant” after leaving a three-star review on Volare, in Skelmanthorpe , claiming five dishes failed to leave her and her husband full.

When staff spotted the review describing the meal as “nice but not worth the drive”, management responded. And boy were they not happy.

The review claimed the couple had made a 50 minute journey to the Spanish eaterie following a recommendation, and although complimentary over the food, said: “I know tapas is little dishes of picky food but in all the other places we’ve been we’ve ordered 5 dishes and been full. We ordered 5 and was still hungry [sic].”

Tripadvisor review of Volare tapas restaurant, Skelmanthorpe

But a displeased reply from the owner, Martino C, said: “If you ordered five of the lighter dishes no wonder you were still hungry. Silly you!

“I know the Spanish would be outraged if they heard your description of their beloved tapas dishes as ‘little dishes of picky food’ – you clearly need to educate yourself.

“You just wanted two minutes of fame didn’t you? Well I suggest that you have a really good, long think about your inner self next time you get the urge to be obstreperousness [sic] about someone else’s business.”

Here's his response in full.

"Your fabulous friend recommended my restaurant to you because we are the number one Tapas restaurant in the whole of Huddersfield, Brighouse and Calderdale. Your review says a lot more about you than it does about Volare. I shall explain:-

I have served 100's of happy customers this week why oh why is it, that THE ONE nit picky ignorant person is the only reviewer? I am losing my faith with Trip Advisor.

One of my regular customers once said to me "it takes a particular kind of weirdo who wants to come on this site to attack another persons business" I think he has a point.

All the complaints you have made could easily have been rectified at the time, from your much(?!!) husbands twitching arm (request another table? No one else has ever banged themselves on the fire exit before) to not ordering enough food. You did ask how many dishes you should order and we always advise three to four each so why did you only order five between you? We are not to blame for your mistake. Someone did ask you if you'd like to order more. If you ordered five of the lighter dishes no wonder you were still hungry. Silly you! Why didn't you ask for bread with the gambas pil pil like it advises you to on the menu? Just because you say you've been somewhere else that serves hefty portions - don't compare us, they're not currently at number one. Most tapas restaurants serve the same size portions as us. We know this because we dine out at them a lot. Our portion sizes are correct. Please see the many supportive, previous reviews that describe our "generous portions" and try to listen to what you're told, adapt to it and learn to be less stuck in your ways. We shouldn't be at the butt end of your critical slurs - look within yourself.

I know the Spanish would be outraged if they heard your description of their beloved Tapas dishes as "little dishes of picky food" - you clearly need to educate yourself.

I have looked at your previous reviews of other eateries and I can see you have a fondness for full English breakfasts, never ending Brazilian barbecues and traditional Sunday dinners. If this is your ideal type of cuisine, why don't you stick to these places and if you'd done so this time, you'd have freed my table up for some genuine tapas lovers. We turn lots of people away every weekend and if you'd not booked such a long time in advance I wouldn't be having to defend my much loved business now.

When I think back, the last people who criticised my business on here did exactly the same as you did - contacting me beforehand with queries and requests. You both must be the same type of attention-seeking bully.

If you'd care to read the replies that I write on here to the negative reviews, you'd be aware that I always fight my corner. My business has been up and running (by me and my "nice" wife) for over twenty years. I have had twenty years to change my gambas pil pil tiger prawn dish but as people who love this dish know (obviously you don't and were expecting some kind of lobster impersonators) there is absolutely no need to.

What gives you the right to think you can to go around behaving like a cowardly sit-at-home version Gordon Ramsey? You clearly have very little culinary knowledge. You are no advocate of the local high street either. Why not support a stand alone restaurant and tell everyone how good it is so it continues to thrive in an ever increasing world of mega wealthy, plastic chain restaurants serving microwaved ready meals? I really don't understand your motives. Did you think I'd change anything at all from the vindictive, totally irrelevant points that you have raised?

You have caused my family a lot of stress by doing this and on Mother's Day too. My wife doesn't deserve this, especially today, she is really nice, like you said. She looks after absolutely everyone here - those who come into Volare as customers, all the staff who stay with us here a long time because they genuinely like working with her, chefs (me and Charlotte, we completely rely on her) and our three young sons who live with us above the restaurant and whose welfare depend on it's success. We will always be passionate about our precious, treasured Volare restaurant and I will defend it from anyone who thinks they have the right to attack it. Genuine complaints are extremely rare (if this wasn't the case, I certainly wouldn't do this job) and are dealt with properly at the correct time.

You just wanted two minutes of fame didn't you? Well I suggest that you have a really good, long think about your inner self next time you get the urge to be obstreperousness about someone else's business. My advice to you is relax, go out to enjoy yourself. Look at how busy a popular place is and think wow! List the great things that everyone around you is also enjoying. Your review of Volare would have been a lot longer if you had. We are busy for a reason.

Your last sentence is priceless!